Refund policy

Esty Design Co. Return and Refund Policy

Returns At Esty Design Co. we take pride in the quality and craftsmanship of our handcrafted jewelry. If you are not completely satisfied with your purchase, we are here to help.

• Return Window: Items can be returned within 30 days of the delivery date.
• Condition: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
• Custom Orders: Please note that custom orders are unique and made to your specifications; therefore, they are not eligible for returns or exchanges unless the item arrives damaged or defective.

Refunds Once we receive your return, we will inspect the item and notify you of the status of your refund.

• Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your contact email] for further instructions.

Shipping Returns To return your product, please email estydesignco@gmail.com to get return address. You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us If you have any questions on how to return your item to us, contact us at estydesignco@gmail.com